Privacy Policy

1. Introduction

MI-BOX Moving & Mobile Storage of Houston ("MI-BOX Houston," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at miboxhouston.com, use our online quote and booking tools, or communicate with us by phone, email, or text message.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or provide us with your personal information.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and mailing or delivery address
Service Details: Container size preferences, service type, delivery dates, and location information (zip code)
Payment Information: Billing details when you make a payment (processed securely through our payment provider)
Communications: Records of emails, phone calls, and text messages between you and MI-BOX Houston
Website Usage Data: IP address, browser type, device information, pages visited, and referring URLs collected through cookies and analytics tools

3. How We Use Your Information

We use your personal information to:

Provide quotes, process bookings, and deliver our container rental and storage services
Communicate with you about your orders, deliveries, pickups, and account
Send text messages regarding quotes, order confirmations, delivery status, and scheduling updates (with your consent)
Respond to your inquiries and provide customer support
Improve our website, services, and customer experience
Send promotional offers or service updates (only with your consent, and you may opt out at any time)
Comply with legal obligations

4. SMS / Text Messaging

When you provide your phone number and consent to receive text messages through our quote form or booking process, you agree to receive SMS messages from MI-BOX Moving & Mobile Storage of Houston. These messages may include:

Quote details and pricing information
Order and booking confirmations
Delivery and pickup scheduling updates
Payment reminders
Customer service communications

Message frequency varies based on your service activity. Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message and no further texts will be sent.

Help: Reply HELP to any message for support, or call us at (713) 929-6051.

Your consent information (including your phone number, the date and time of consent, and the method of consent) will not be shared with third parties or affiliates for their own marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience and analyze site usage. These include:

Google Analytics: Collects anonymized data about how visitors use our website, including pages viewed, time on site, and traffic sources
Facebook Pixel: Tracks conversions from Facebook ads and allows us to build targeted audiences for advertising
Essential Cookies: Required for basic website functionality such as form submissions

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third-party tools that help us operate our business, including our scheduling software, email platforms, CRM systems, and payment processors. These providers are authorized to use your information only as necessary to provide services to us.
Legal Compliance: When required by law, regulation, legal process, or governmental request
Business Protection: To protect the rights, property, or safety of MI-BOX Houston, our customers, or others

As stated above, information collected as part of the SMS consent process will not be shared with third parties for their marketing purposes.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Opt out of text messages by replying STOP

To exercise any of these rights, contact us using the information below.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.